Sona102 FAQ — All Your Questions Answered

You must be at least 18 years old to register on sona 102. We are committed to responsible gaming and participation by minors is strictly prohibited. A national ID card or passport may be required for age verification.

Each person may only open one account. If multiple accounts are found under the same individual, all accounts may be suspended and balances forfeited. Get the most out of sona 102 by playing fair with a single account.

After logging in, go to the "Profile" or "Settings" section to update your name, email, or phone number. Some changes may require identity verification. Contact support@sona102.biz if you need assistance.

On the login page Click the "Forgot Password" option, then enter your registered mobile number or email address. You'll receive an OTP code — use it to set a new password. The whole process takes just 2 minutes.

Wait 60 seconds first. Check your network signal. If SMS is blocked, use the email option instead. Then click the "Resend" button. If the issue still isn't resolved, contact support directly.

Entering the wrong password repeatedly will temporarily lock your account. It typically unlocks automatically after 30 minutes. For a faster resolution, email support@sona102.biz or contact us via live chat.

For security reasons, only one active session is allowed at a time. Logging in on a new device will automatically end your previous session. OTP verification may be required when logging in from a new device.

Sona102 supports deposits via bKash, Nagad, Rocket, and bank transfer. Mobile banking is the fastest option — funds are typically reflected in your balance within seconds.

The minimum deposit at Sona102 is just ৳200 BDT — one of the lowest among online gaming platforms in Bangladesh. Start small and increase at your own pace, no pressure.

Withdrawals via mobile banking (bKash/Nagad/Rocket) are typically completed within 15–30 minutes. Bank transfers may take 1–2 business days. Contact support if you run into any issues.

sona 102 does not charge any fees on withdrawals. However, your mobile banking operator's standard transaction fees may apply. For bank transfers, the bank's normal charges apply.

Please wait 5 minutes first, then refresh the page. If the issue persists, email us at support@sona102.biz with your mobile banking transaction ID, or reach out via live chat. We'll resolve it promptly.

On sona 102 Register Once completed, the welcome bonus is automatically credited with your first deposit. For bonus terms and amount details, On the rewards page See details. Every new member is eligible for this offer.

Bonus funds cannot be withdrawn directly. Winnings from bonuses become withdrawable only after the specified wagering requirements are met. Each bonus has its own terms — On the rewards page View Details.

Loyalty points are earned automatically with every bet and game you play. Accumulated points can be redeemed for cashback, free spins, or special rewards. Moving up to higher VIP levels increases your point-earning rate. On the rewards page All details are there.

Weekly cashback is credited to your account automatically every Monday. Daily cashback is added the following morning. The cashback rate varies based on your VIP level and game type.

sona 102 offers slots, Live Casino, table games, Sports Betting, and lottery. On the games page Browse the full game list. New games are added regularly — so there's always something fresh every day.

Sona102's Sports Betting The Sports Betting section covers cricket, football, kabaddi, tennis, badminton, and 30+ other sports. All major international tournaments are included — IPL, World Cup, Premier League, and more.

After logging in Games Go to the games section and select "Live Casino". There you can play baccarat, roulette, and blackjack with live professional dealers in real time. Works seamlessly on both mobile and desktop.

Sona102's Jackpot Simply playing games automatically enters you into the jackpot pool. A portion of every bet contributes to the pool, and any player can win it at any time. The more you play, the better your chances.

Lottery page Go, choose your preferred lottery, purchase a ticket, and wait for the draw results. Any winnings are automatically credited to your account. Daily, weekly, and monthly lotteries are available.

You can reach our support team in three ways: live chat (fastest), email — support@sona102.biz, and the ticket system. We provide assistance in Bengali 24 hours a day, 7 days a week.

To close your account, email support@sona102.biz or let us know via live chat. Make sure to withdraw your balance before closing. Responsible Gaming You can also learn about self-exclusion on the page.

Send a detailed message about your complaint to support@sona102.biz. We aim to respond within 24 hours. Including a description of the issue, the time it occurred, and any screenshots will help us resolve it faster.

Yes, sona 102 is completely secure. We use SSL encryption to keep all your information protected. All payment transactions are fully secure. About Us and Privacy Policy See the page for more details.